TouchStay

Save Time

Touch Stay consolidates all necessary information into one digital guidebook, eliminating the need for multiple, often cumbersome, formats such as PDFs, lengthy emails, or printed booklets. By simply sharing a link, users can access all the information they need, effectively reducing time spent on repetitive queries. This streamlined approach not only saves time for the hosts but enhances the guests' ability to find answers quickly and independently.

Help People Help Themselves

One of the standout features of Touch Stay is its capacity to empower guests to access and utilize information without needing host intervention. The digital guidebook is designed to be user-friendly, making it easy for guests to "crack on" with their stay without constantly seeking help from the host. This self-sufficiency leads to a more enjoyable and hassle-free experience for both parties, fostering a sense of independence and satisfaction among guests.

Reap the Rewards

Touch Stay's structure of user engagement leads to happier hosts, teams, and customers. The positive feedback loop generated by the ease of use of its digital guidebooks encourages word-of-mouth promotion and better reviews. The tool also offers a variety of additional features such as scheduled messaging, personalization, and third-party integrations, allowing for customization to suit specific needs and further enhancing guest satisfaction and overall experience.

Pros

Touch Stay's digital guidebooks simplify providing information by consolidating everything into one accessible place. This meets the user need for efficiency, as 92% report saving time and having happier customers.
The tool encourages self-sufficiency among guests, reducing the volume of inquiries to the hosts - an appreciated benefit for both parties.
Effortless setup and maintenance mean hosts can avoid the complexities of PDFs and printed booklets. Simply sharing a link increases convenience and ease of use.
Enhanced customer satisfaction is evident, as positive feedback and extra bookings underline the effectiveness of the guidebook.
Touch Stay offers robust support, including a community, blog, webinars, and podcasts, providing comprehensive assistance.
Customizable features such as scheduled messaging, personalization, and third-party integrations offer added value and flexibility to meet diverse user requirements.

Cons

Dependence on digital access may be a limitation for less tech-savvy users or those without constant internet access, impacting user satisfaction.
While simple in theory, initial setup might still pose challenges for users uncomfortable with new technology.
Over-reliance on the guidebook for information could lessen personal interactions, potentially impacting the personal touch some customers desire.
Despite available support, users may still face difficulties if they are not proactive in seeking help or engaging with the provided resources.

Touch Stay revolutionizes the guest experience by consolidating all essential information into a single, easy-to-access digital guidebook, eliminating the need for cumbersome PDFs, emails, or printed materials. This tool empowers guests to find answers independently, significantly reducing the need for host intervention and enhancing the stay experience. Hosts benefit from happier customers and saved time, thanks to features like scheduled messaging, personalization, and third-party integrations. Robust support through a community, blog, webinars, and podcasts further enhances usability. However, reliance on digital access and potential initial setup challenges may pose issues for less tech-savvy users, and the emphasis on self-service could reduce personal interactions.